COVID-19: Our Current Operating Procedures

Blog | Posted on: March 13, 2020

UPDATE 3.31.20:

Construction Junction is strictly limiting operations during the COVID-19 Pandemic.

Materials purchased by phone can still be picked up from the store with no staff interaction with customers.

HOW TO SHOP


All donation pickups and drop offs are currently suspended until further notice.

More Info

We are currently acting in compliance with the statewide shutdown of all non-life sustaining businesses in order to help slow the spread of the COVID-19 coronavirus pandemic. We will continue to monitor the situation very closely and make the best decisions for our employees, customers and CJ’s operational health. We will keep you informed of any changes in our hours, operating practices and staffing levels.

Here are some need to know details regarding our current mode of operations:

Sold Storage & Purchases

Inventory Text Line

  • CJ staff will be available to assist and answer questions 7 days a week between the hours of 9a – 5p.
  • We have set up a text line for direct assistance regarding items from our featured inventory page or other questions about available inventory. If you would like to inquire directly about an item that you see on our website, the quickest way to confirm the item for purchase is to:
  1. Copy the item page link(s) and paste directly into your text message.
  2. Text link(s) to 412.339.9450 along with your first name.
  3. Our staff will locate the item(s) in the store, confirm availability, and prepare for a phone transaction. You will then receive a reply from out staff regarding the status of the item(s) and ask if you have any questions.
  4. At this time, our staff will need to call you to assist further or process your credit card transaction over the phone.
  • You can also utilize this text line to ask questions regarding inventory that does not appear on our featured inventory page. We are trying to make it as simple as possible for you to interact with our staff, but we won’t always be able to answer the phone. Hopefully this text line will provide you with an easy way to ask questions and inquire about purchases. The more information you can provide us up front about what you are looking for will make it easier for us to assist without having to arrange to call you back. 
  • All sold storage will be extended until we can fully re-open for business with no restrictions. No prior deadlines for pick up will be enforced. We are strongly encouraging customers to leave their purchases stored here at CJ until it is safe to arrange for picking them up.
  • We will not be charging any storage fees during this period.
  • We will be continuing to update our featured inventory page.
  • If you do need to pick up your purchase before we are back to normal hours, all pick ups of sold items must be scheduled with us beforehand. Purchased materials will be tagged and staged in a customer accessible area (usually on our loading ramp), but be aware that our staff WILL NOT BE ABLE TO ASSIST YOU WITH LOADING MATERIALS.

For people who come to pick up items on-site, we ask that you please observe common sense practices that are being recommended by the CDC. If you are not feeling well, we ask that you please stay home.

Contacting Us

  • CJ staff will be available to assist and answer questions 7 days a week between the hours of 9a – 5p.
  • For any non-immediate inquiries or request for information or assistance, please utilize (in order of response frequency):
    • Call us directly at 412.243.5025 ext. 10. (Make sure to enter this extension and do not attempt to navigate the directory. Many of our employees will not be keeping regular hours or will be working remotely and therefor unavailable to assist you.) Due to limited staffing, you may need to leave us a voicemail. We will be in touch with you as soon as possible in the order of calls received.
    • Contact our general manager, Missy Mongelli, via text message at 412.657.9647
    • E-mail our admin staff at info@cjreuse.org
    • Contact our communications staff via direct messaging on Facebook, Twitter, or Instagram. (Please understand that in most instances, email or direct messaging will be the slowest response, as it may still require referral to on-site retail staff, who do not access our social media.)
  • Please do not use Google questions or take any replies to those by non-CJ staff “local guides” as accurate information. We can’t turn that function off or we would.
  • All donations are currently SUSPENDED and cannot be handled by our operations staff.
  • If you are of the means and feel so inclined, we would greatly appreciate any financial donations. We also offer the ability to round up your total when making a purchase. Every little bit can help at the moment and will have a direct impact for us as a nonprofit as we weather this shutdown.
  • For general inquiries or information regarding our regular material donation policies, please contact our donations manager, Greg Webster at gwebster@cjreuse.org.

City Recycling

  • The City of Pittsburgh recycling drop off located in the Construction Junction lot will be closed during this shutdown.
  • You can find the other drop off locations operated by the city on their website.

We have been having discussions about protecting your health and the health of our employees. In the retail space, we have been wiping down doorknobs, countertops and surfaces that our customers come in to contact with in the store. We are using a diluted bleach solution and alcohol wipes. We are encouraging frequent handwashing from our employees and encouraging anyone who feels sick to absolutely stay home. Our limited crew has been made aware of the importance of being very clear and upfront about communicating any illnesses to management, especially staff who are reporting a fever. As soon as it appears that an employee has a temperature is increasing everyone whom you worked them (up to the time they called off) will need to self-quarantine. We are also currently in the process of postponing and possibly rescheduling all Earth Month activities. We are likely in for some challenging days ahead. Our staff are committed to safely and reasonably providing what assistance we can for those in need of materials, as well as continuing to do our best to facilitate material donations which are the lifeblood of our organization. The uncertainty can be a heavy weight to carry, but the burden of this weight is made manageable when as a community we look out for each other… just do that at a safe distance, with clean hands and a big heart!

We are likely in for some challenging days ahead. Our staff are committed to safely and reasonably providing what assistance we can for those in need of materials, as well as continuing to do our best to facilitate material donations which are the lifeblood of our organization. The uncertainty can be a heavy weight to carry, but the burden of this weight is made manageable when as a community we look out for each other… just do that at a safe distance, with clean hands and a big heart!

Thank you for supporting our community!

Mike Gable

Executive Director